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Online Privacy Policy

At JYSK Linen’n Furniture Ltd. (“JYSK”) we know how important it is to protect your personal information and are aware of, and sensitive to, the privacy concerns of our customers and visitors to our website. This privacy policy describes our current information management practices and confirms our commitment to our customers and web site visitor’s privacy.

Please take the time if you have not already done so to familiarize yourself with these provisions. Please note that we may occasionally update our privacy policy and it is your responsibility to check for such updates. Any updates to the online privacy policy will be effective the date they are posted on our website.

This Policy applies to JYSK.ca, retail stores, call centres and all other channels in which JYSK collects and uses your personal information. All references to JSYK.ca mean https://www.jysk.ca

 

1. ENCRYPTION TECHNOLOGY
 

JYSK.ca uses encryption technology to protect your personal information during data transport. Such technology encrypts ordering information such as your name, address, and credit card number. JYSK does not store credit card numbers anywhere in our systems.

 

2. WHAT INFORMATION IS COLLECTED AND HOW IS IT USED?
 

Depending on the nature of your interaction with us, JYSK collects two types of information: personal information and non-personal information. With your consent, we may use your personal information for different purposes, for example:

Personal information:

Personal information is information that is about an identifiable individual. We may collect personal information such as:

  • Your preferences such as language preferences, and marketing consent.
  • Your contact information - name, postal address, telephone number, and email address.
  • Your transaction information - products purchased and amount paid, method of payment, signature, and credit or debit card number.

In addition, we may collect the following types of information:

  • We may ask you for your postal code, for example, to assist in optimizing our flyer distribution, and other marketing research and communications;
  • We may collect certain data when you visit our Web Sites, such as your IP address, the type of browser you are using or the referring URL; or
  • You may choose not to provide us with your personal information. However, we may not be able to provide you with the product, service, or information that you requested. For example, we can only offer you a JYSK credit card if you have provided us with certain financial information.

 

3. HOW WE COLLECT AND USE PERSONAL INFORMATION
 

In-Store and Online Purchases

When you purchase a product or service from JYSK store or JYSK.ca, you may need to provide us with contact and payment information (such as credit card information) so that we can process your request or complete your transaction and communicate with you regarding your purchase. When you provide us your email address, we may use it for the purpose of sending you an e-receipt or promotional information. You can opt-out of promotional messages anytime by following the instructions at the bottom of our emails with the “Unsubscribe” button.

Online Accounts

To create an account order products and services from JYSK.ca or access other services, you may be asked to provide certain personal information, such as your name, email address, postal address, telephone number, or payment card information. We use this information to create your account, process your payment, correspond with you about your order, and respond to your inquiries. If you purchase an e-gift card for someone other than yourself, we collect the recipient’s name and email address in order to send the gift card on your behalf. We rely on you to ensure that you have obtained consent to provide this information to us.

If you choose to ship an order to a third party, you represent and warrant that you have obtained consent from the third party to permit JYSK to collect, use, and disclose the third party’s personal information for the purposes of fraud prevention and shipping the order.

Returns and Exchanges

Our goal is to ensure that you are completely satisfied with your purchases and therefore JYSK offers a Return Policy. To process a return, JYSK may ask for personal information such as your name, address, and telephone number for the purposes of detecting and preventing fraud. You may also be asked to produce photo ID for verification purposes only.

Applying for the JYSK Credit Card through Flexiti

When you apply for a JYSK credit card, contact and financial information is collected and reviewed by our credit card provider, Flexiti, to approve, establish and maintain credit card accounts. Flexiti has its own privacy policy, available at https://flexiti.com/EN/Privacy which outlines its relationship with you. We encourage you to read their privacy statement provided at the time of your credit application.

Purchase Follow-Up and Surveys

Post purchase, we may send you a follow-up communication to thank you for your business, or we may contact you to ensure that you are completely satisfied with the product, and or delivery of your new product.

We may use contact information collected to conduct surveys and other customer research. These surveys are voluntary, and you can decline to participate. The information obtained through our surveys and customer research is used to help us understand our customers needs, and to enhance our product and service offerings.

Newsletters or Updates

If you sign-up or are subscribed for our newsletter or other promotional communications, we will send you communications that may be tailored based on your preferences and behaviour. You may choose to stop receiving these communications at any time by using the unsubscribe link included at the bottom of JYSK.ca emails under the "Unsubscribe” link. Please note that even if you unsubscribe from receiving our promotional communications, you may continue to receive transactional or account-related communications from us. We do not sell or rent our subscriber list to other parties.

Participate in a Contest

If you participate in our contests, you may be asked for contact information as well as additional survey information such as product preferences. Information from contest entries will be used to administer the contest and contact you if you win. All contests and promotions are subject to this Privacy Policy and the rules of that campaign. Contests can be conducted by third parties and will be subject to the third parties’ policies.

In-store Video Surveillance

JYSK retail stores are under video surveillance for safety and loss prevention purposes. We only view the recorded video containing images of of our customers when required.

Customer Care Centres

We strive for the highest level of customer satisfaction possible. JYSK operates customer care centres to address your questions, concerns, or complaints. When you contact our call centres, we may ask for personal information to verify your identity and respond to your inquiry. We may also record your telephone discussions with our customer support representatives for training purposes and to ensure service quality. If you do not want your call to be recorded, please let us know and we will provide you with an alternative means of communicating with us.

In some cases, we automatically collect certain information.

Our Web Site

When using JYSK.ca, we may collect the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access JYSK.ca, the Internet address of the Web site from which you linked directly to JYSK.ca, the operating system you are using, the sections of JYSK.ca you visit, the JYSK.ca pages read and images viewed, and the content you download from the JYSK.ca. This information is used to understand JYSK.ca activity and to improve customer experience.

Cookies, and Web Beacons

JYSK.ca uses cookies, a small element of data that JYSK.ca can send to your browser, which may then be stored on a JYSK.ca user's computer to permit the JYSK.ca to recognize future visits using that browser. Cookies enhance the convenience and use of JYSK.ca, for example, the information provided through cookies is used to recognize you as a previous user of JYSK.ca (so you do not have to enter your language preference every time), to offer personalized content, to track your activity at JYSK.ca, and to otherwise facilitate a better customer experience. You may choose to decline cookies if your browser allows, but this may affect your use of JYSK.ca. Our mail communications may also use a technology such as cookies or web beacons. This technology allows us to understand which areas of our emails you click on and our behaviour on JYSK.ca. These methods are used to help us optimize JYSK.ca for you and other visitors, and to help provide you with personalized email content tailored to your interests.

Interest-Based Advertising

We or third parties such as ad networks and other advertising companies may serve advertisements on other websites and social networking sites. We or those third parties may use cookies, web beacons, or other methods to report certain information about your visits to JYSK.ca and other websites, such as web pages you visit and your response to ads, in order to measure the effectiveness of our marketing campaigns, better understand our users and to deliver ads that are more relevant to you, both on and off our Web Sites.. To learn more and to opt-out of having your information used by participating companies for online behavioural advertising purposes, please visit http://youradchoices.ca/choices.

Social Media

We may offer you the opportunity to engage with our content on or through third-party social networking websites, plug-ins and applications. When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture) to deliver the content or as part of the operation of the website, plug-in or application. When you provide information from your social media account, we may use this information to personalize your experience on the Web Site and on the third-party social networking websites, and applications, and to provide you with other products or services you may request.

Links to Other Web Sites

Our Web Site may contain links to other Web sites or Internet resources which are provided solely for your convenience and information. When you click on one of those links you are contacting another Web site or Internet resource. JYSK has no responsibility or liability for, or control over, those other Web sites or Internet resources or their collection, use and disclosure of your personal information. We encourage you to read the privacy policies of those other Web sites to learn how they collect and use your personal information.

How else we use the information we collect

In addition to the uses described above, JYSK may use your personal information for a number of different business purposes, for example to:

Fulfill orders and requests for products, services or information, establish and manage your accounts with us, detect and protect against fraud and error; track and confirm and deliver online orders, process returns and exchanges requests, process JYSK credit card applications; market and advertise products and services communicate things like special events, promotions and surveys.

 

4. WHEN IS YOUR INFORMATION REMOVED
 

We keep your information as long as we need it for legitimate business purposes and to meet legal requirements.

 

5. HOW WE SHARE YOUR INFORMATION
 

JYSK does not sell or rent our customers’ personal information to any other party. However, in the normal course of business we may share some of your personal information with third parties acting on our behalf or as permitted or required by applicable law.

Service Providers

JYSK may use third parties to manage one of more aspects of our business operations, including the processing or handing of personal information. When we do use an outside company, we use contractual or other appropriate means to ensure that your personal information is used in a manner that is consistent with this Privacy Policy.

For example, we may share personal information with third parties to perform services on our behalf such as: fulfilling online orders, processing non-cash payments, sending marketing communications, delivering products, conducting surveys, validating information that you have provided to us, and providing customer services.

JYSK has adopted industry standard authentication procedures to ensure your protection while shopping with us online. This may include, but is not limited to, contacting financial institutions or credit reporting agencies to ensure the authenticity of your credit card and to validate your credit card billing information.

Information Shared At JYSK

JYSK may share personal information gathered on JYSK.ca with JYSK retail stores (and vice versa). If JYSK shares your information within its corporate family, we will ensure that your information continues to be used only in accordance with this Privacy Policy.

Mandatory Disclosure of information to third parties

JYSK collects information solely for internal use and will not disclose any personal information collected to a third party unless required by law or to co-operate with local, provincial, national and international authorities in investigations of improper or unlawful activities.

 

6. SAFEGUARDING YOUR INFORMATION
 

JYSK takes the safeguarding of your information seriously. We utilize technical, physical and administrative protocols and industry-standard security methods in an effort to protect your personal information in our control, whether recorded on paper or captured electronically, against unauthorized disclosure or misuse. For example, all personal information is stored on network servers which are protected by firewalls from network intrusions and in a secure, alarmed data centre to protect from physical theft.

 

7. SECURE PASSWORDS
 

When you create an online account on JYSK.ca, you need to select a personal password. To improve your level of protection, you should choose at least 6 characters including a combination of numbers, special characters, and a mix of upper and lower case letters. You are solely responsible for maintaining the secrecy of your password and any account information. JYSK will never initiate unsolicited communication about your information, such as phone calls, emails, or other methods, without you having requested assistance.

 

8. HOW YOU CAN VERIFY YOUR INFORMATION
 

You may check your information to verify, update, or correct it. If you created an account at JYSK.ca, you can access and change your online account profile yourself. You can also ask to access or review any of the information in our records by contacting us as indicated below under “How to contact us” Provided we can confirm your identity, subject to exceptions prescribed by law, you will be given reasonable access to your personal information.

 

9. HOW TO CONTACT US
 

If you have any questions or concerns about the privacy practices of our organization, please contact us at the following:

  • Contact form: https://www.jysk.ca/contacts/
  • Email: [email protected] (please read the Important Reminder about email communications below)
  • Telephone: 1-888-696-5975
  • Mail: JYSK Linen ‘n Furniture
    Attention: Privacy Manager
    Unit 101-25 King Edward St.
    Coquitlam, BC,
    Canada, V3K 4S8

We will respond to your request or concern within 30 days, or less if possible.

 

10. REMINDER ABOUT EMAIL COMMUNICATIONS
 

Please remember that email sent over the public Internet is not inherently secure. If you send an email to us from your own email account, the contents are not be encrypted. We strongly recommend that you do not send credit card numbers or other sensitive information to us via unencrypted email. JYSK is not responsible for any transmission of personal information over the public Internet.

   

Last update: August 2019

To accommodate changes in personal information practices, changes in technology, and legal developments, this Privacy Policy may change over time without direct notice. We may add, change, or remove portions of the Privacy Policy when we feel it is appropriate. We encourage you to review our Privacy Policy periodically. Each time you submit personal information or use our services you agree to be bound by the then current terms of the Privacy Policy. When we update the Privacy Policy, we will change the date to indicate when the changes were made

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