This Policy applies to JYSK.ca, retail stores, call centres and all other channels in which JYSK collects and uses your personal information. All references to JSYK.ca mean https://www.jysk.ca
JYSK.ca uses encryption technology to protect your personal information during data transport. Such technology encrypts ordering information such as your name, address, and credit card number. JYSK does not store credit card numbers anywhere in our systems.
|2.||WHAT INFORMATION IS COLLECTED AND HOW IS IT USED?|
Depending on the nature of your interaction with us, JYSK collects two types of information: personal information and non-personal information. With your consent, we may use your personal information for different purposes, for example:
Personal information is information that is about an identifiable individual. We may collect personal information such as:
In addition, we may collect the following types of information:
|3.||HOW WE COLLECT AND USE PERSONAL INFORMATION|
In-Store and Online Purchases
When you purchase a product or service from JYSK store or JYSK.ca, you may need to provide us with contact and payment information (such as credit card information) so that we can process your request or complete your transaction and communicate with you regarding your purchase. When you provide us your email address, we may use it for the purpose of sending you an e-receipt or promotional information. You can opt-out of promotional messages anytime by following the instructions at the bottom of our emails with the “Unsubscribe” button.
To create an account order products and services from JYSK.ca or access other services, you may be asked to provide certain personal information, such as your name, email address, postal address, telephone number, or payment card information. We use this information to create your account, process your payment, correspond with you about your order, and respond to your inquiries. If you purchase an e-gift card for someone other than yourself, we collect the recipient’s name and email address in order to send the gift card on your behalf. We rely on you to ensure that you have obtained consent to provide this information to us.
If you choose to ship an order to a third party, you represent and warrant that you have obtained consent from the third party to permit JYSK to collect, use, and disclose the third party’s personal information for the purposes of fraud prevention and shipping the order.
Returns and Exchanges
Our goal is to ensure that you are completely satisfied with your purchases and therefore JYSK offers a Return Policy. To process a return, JYSK may ask for personal information such as your name, address, and telephone number for the purposes of detecting and preventing fraud. You may also be asked to produce photo ID for verification purposes only.
Applying for the JYSK Credit Card through Flexiti
Purchase Follow-Up and Surveys
Post purchase, we may send you a follow-up communication to thank you for your business, or we may contact you to ensure that you are completely satisfied with the product, and or delivery of your new product.
We may use contact information collected to conduct surveys and other customer research. These surveys are voluntary, and you can decline to participate. The information obtained through our surveys and customer research is used to help us understand our customers needs, and to enhance our product and service offerings.
Newsletters or Updates
If you sign-up or are subscribed for our newsletter or other promotional communications, we will send you communications that may be tailored based on your preferences and behaviour. You may choose to stop receiving these communications at any time by using the unsubscribe link included at the bottom of JYSK.ca emails under the "Unsubscribe” link. Please note that even if you unsubscribe from receiving our promotional communications, you may continue to receive transactional or account-related communications from us. We do not sell or rent our subscriber list to other parties.
Participate in a Contest
In-store Video Surveillance
JYSK retail stores are under video surveillance for safety and loss prevention purposes. We only view the recorded video containing images of of our customers when required.
Customer Care Centres
We strive for the highest level of customer satisfaction possible. JYSK operates customer care centres to address your questions, concerns, or complaints. When you contact our call centres, we may ask for personal information to verify your identity and respond to your inquiry. We may also record your telephone discussions with our customer support representatives for training purposes and to ensure service quality. If you do not want your call to be recorded, please let us know and we will provide you with an alternative means of communicating with us.
In some cases, we automatically collect certain information.
Our Web Site
When using JYSK.ca, we may collect the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access JYSK.ca, the Internet address of the Web site from which you linked directly to JYSK.ca, the operating system you are using, the sections of JYSK.ca you visit, the JYSK.ca pages read and images viewed, and the content you download from the JYSK.ca. This information is used to understand JYSK.ca activity and to improve customer experience.
Cookies, and Web Beacons
We may offer you the opportunity to engage with our content on or through third-party social networking websites, plug-ins and applications. When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture) to deliver the content or as part of the operation of the website, plug-in or application. When you provide information from your social media account, we may use this information to personalize your experience on the Web Site and on the third-party social networking websites, and applications, and to provide you with other products or services you may request.
Links to Other Web Sites
Our Web Site may contain links to other Web sites or Internet resources which are provided solely for your convenience and information. When you click on one of those links you are contacting another Web site or Internet resource. JYSK has no responsibility or liability for, or control over, those other Web sites or Internet resources or their collection, use and disclosure of your personal information. We encourage you to read the privacy policies of those other Web sites to learn how they collect and use your personal information.
How else we use the information we collect
In addition to the uses described above, JYSK may use your personal information for a number of different business purposes, for example to:
Fulfill orders and requests for products, services or information, establish and manage your accounts with us, detect and protect against fraud and error; track and confirm and deliver online orders, process returns and exchanges requests, process JYSK credit card applications; market and advertise products and services communicate things like special events, promotions and surveys.
|4.||WHEN IS YOUR INFORMATION REMOVED|
We keep your information as long as we need it for legitimate business purposes and to meet legal requirements.
|5.||HOW WE SHARE YOUR INFORMATION|
JYSK does not sell or rent our customers’ personal information to any other party. However, in the normal course of business we may share some of your personal information with third parties acting on our behalf or as permitted or required by applicable law.
For example, we may share personal information with third parties to perform services on our behalf such as: fulfilling online orders, processing non-cash payments, sending marketing communications, delivering products, conducting surveys, validating information that you have provided to us, and providing customer services.
JYSK has adopted industry standard authentication procedures to ensure your protection while shopping with us online. This may include, but is not limited to, contacting financial institutions or credit reporting agencies to ensure the authenticity of your credit card and to validate your credit card billing information.
Information Shared At JYSK
Mandatory Disclosure of information to third parties
JYSK collects information solely for internal use and will not disclose any personal information collected to a third party unless required by law or to co-operate with local, provincial, national and international authorities in investigations of improper or unlawful activities.
|6.||SAFEGUARDING YOUR INFORMATION|
JYSK takes the safeguarding of your information seriously. We utilize technical, physical and administrative protocols and industry-standard security methods in an effort to protect your personal information in our control, whether recorded on paper or captured electronically, against unauthorized disclosure or misuse. For example, all personal information is stored on network servers which are protected by firewalls from network intrusions and in a secure, alarmed data centre to protect from physical theft.
When you create an online account on JYSK.ca, you need to select a personal password. To improve your level of protection, you should choose at least 6 characters including a combination of numbers, special characters, and a mix of upper and lower case letters. You are solely responsible for maintaining the secrecy of your password and any account information. JYSK will never initiate unsolicited communication about your information, such as phone calls, emails, or other methods, without you having requested assistance.
|8.||HOW YOU CAN VERIFY YOUR INFORMATION|
You may check your information to verify, update, or correct it. If you created an account at JYSK.ca, you can access and change your online account profile yourself. You can also ask to access or review any of the information in our records by contacting us as indicated below under “How to contact us” Provided we can confirm your identity, subject to exceptions prescribed by law, you will be given reasonable access to your personal information.
|9.||HOW TO CONTACT US|
If you have any questions or concerns about the privacy practices of our organization, please contact us at the following:
We will respond to your request or concern within 30 days, or less if possible.
|10.||REMINDER ABOUT EMAIL COMMUNICATIONS|
Please remember that email sent over the public Internet is not inherently secure. If you send an email to us from your own email account, the contents are not be encrypted. We strongly recommend that you do not send credit card numbers or other sensitive information to us via unencrypted email. JYSK is not responsible for any transmission of personal information over the public Internet.
Last update: August 2019