You are welcome to send us an e-mail or to call us on phone number 1-888-696-JYSK (5975). If you call customer service please note that there may be a short delay in answering during busy periods. After hours or if phones are busy, you may use this form to create a ticket and we will get back to you as soon as possible. To acknowledge the receipt of your ticket , we will send an email confirmation to the address you provided.
QUESTIONS RELATED TO YOUR ORDERS
I just placed and paid for my order. When can I pick it up?
The first email you receive from us after placing an order online, will be a confirmation of receipt of the order. This does not mean your order is ready to be picked up. You will receive a 2nd confirmation email letting you know that you can head to the store to pick up your order. Please do not go to the store to pick up your order until you receive this notification. For paid online orders you will need to provide a valid photo ID that verifies that the name and address on your ID matches the name and address on the order. You will be asked to sign for the order.
Where do I pick up my reserve and pickup order?
Follow the red Online Order Pickup signs to the Kiosk. Show your confirmation email, or provide the store with your name, email, or phone number. The store can look your order up with any of those. All that is left to do is pay for your products with debit card, cash, credit card, or JYSK gift card. If you have JYSK credit card, you can use that to pay as well.
I placed an order and it was cancelled, can you explain why?
This could be due to a variety of reasons from information inaccuracies such as delivery address, to stock availability. If this occurs, please create a ticket here or call us on our toll free helpline 1-888-696-5975(JYSK) and one of our agents will be happy to assist you.
Why does an order sometimes take just a day, and sometimes takes much longer?
While we do our very best to fulfill all orders as fast as possible, in the event an item is unavailable at the store, we may transfer it from our warehouse. This process can typically take 3 weeks, depending on the type of item, whether the product has reached the warehouse. Please refer our Fulfillment Time Frame in our Shipping Info page: Fulfillment Time Frame.
FREIGHT AND DELIVERY
How far can large items such as furniture be delivered?
Larger or heavier orders can typically be delivered up to a 50 km radius of our local stores though our 3rd party delivery partners. In some cases, for an extra charges, they can deliver outside this radius. You can call us toll free at 1-888-696-JYSK (5975) and one of our agents will be happy to help you.
How will I know when my local delivery order will arrive?
Our third party delivery partners will call you the day before delivery. To confirm/check your delivery schedule, please call the local store that processed your order. For store contact, please check the JYSK Store Locations.
How will I know when my items have been couriered?
Once your order has been picked and processed, you will receive an email advising you the tracking number. After which you will be able to track the order.
How can I track my order?
We will use either Purolator or Canada Post, a tracking number will be provided in your 2nd order confirmation email.
What is JYSK's return policy?
For information on our return policy please visit our Return & Exchange policy page.
My order was cancelled over a week ago. Why do I not see my refund on my card?
If your order was cancelled, we will initiate a refund back to the original method of payment. Processing time for this is typically 3-5 business days from the date you received email confirmation that your order was cancelled. After this, your financial institution will usually require another few days to complete the transaction and have the funds show up in your account. Unfortunately we have no control over the length of time this process takes and we apologize for any inconvenience this may cause. If you have any questions, once you’ve received your email confirming the refund by JYSK, we suggest contacting your financial institution.
I want to return my product due to a defect. What do I do?
If you need to arrange for an item to be returned due to a defect covered by warranty, please call us toll free at 1-888-696-JYSK (5975) and one of our agents will be happy to help.
I want to return my order. Can you have it picked up at my home?
If you need to return an item, please call us toll free at 1-888-696-JYSK (5975) and one of our agents will provide you with the information you need.
What forms of payment are accepted for online purchases?
Online orders can be paid for by the following methods: Visa, Master Card, American Express. When you place a reserve and pickup order, you pay in store so you can use all of the above, AND cash or debit.
Can someone else pick up my order?
The reserve and pickup function allows you to have someone else to collect your items for you. However for paid online order pickups, due to our credit card processor’s terms and conditions, only the cardholder listed in the billing address or the person listed in the shipping address on the online order can pick up the order.
How long will the store hold my reserved order?
For reserve and pickup orders, your items will be held for 24 hours. After that time the items will be released back into store inventory and may not be available for purchase. Please note that at certain times of the year we may be further limited in how long we can hold orders in our stores. Be sure to pick up your order as soon as possible. If you have ordered larger furniture items, you may be asked to drive to the back of the store to have them loaded into your vehicle. It’s a good idea to check the dimensions of bigger items to ensure they will fit.
Does JYSK offer rainchecks?
Yes, JYSK offers rainchecks on products in our permanent collection. Rainchecks are not applicable to seasonal products such as: Summer/Outdoor products, Holiday/Christmas products, etc.