You are welcome to send us an e-mail or to call us on phone number 1-888-696-JYSK (5975). If you call customer service please note that there may be a short delay in answering during busy periods. After hours or if phones are busy, you may use this form to create a ticket and we will get back to you as soon as possible. To acknowledge the receipt of your ticket , we will send an email confirmation to the address you provided.
If you need to contact JYSK regarding a claim for goods purchased in one of our stores, we recommend that you contact the store directly.
MOST FREQUENTLY ASKED QUESTIONS
Our third party delivery partners will call you the day before delivery. To confirm/check your delivery schedule, please call the local store that processed your order. For store contact, please check the JYSK Store Locations
Once your order has been picked and processed, you will receive an email advising you the tracking number. After which you will be able to track the order.
The reserve and pickup function allows you to have someone else to collect your items for you. However for paid online order pickups, due to our credit card processor’s terms and conditions, only the cardholder listed in the billing address or the person listed in the shipping address on the online order can pick up the order.
Nothing is more disappointing than receiving a delivery for an item you’ve ordered and opening it only to find it was broken or damaged in transit. For this reason, we have decided not to ship some of our more fragile items especially glass, like mirrors, lanterns and some decor.
Yes JYSK offers rainchecks on products in our permanent collection. Rainchecks are not applicable to seasonal products such as: Summer/Outdoor products, Holiday/Christmas products, etc.
Absolutely. Any item that is damaged or defective can be exchanged or returned. All you need to do is provide us with some details. For an Online Order: Order Number, Name/ SKU number of the missing item, Part Number according to the Assembly Instructions. For In Store Purchase: Name/ SKU number of the missing item, Part Number according to the Assembly Instructions, Your Full Name, Address and Contact Number.