Contact Us

Larger or heavier orders can typically be delivered up to a 50 km radius of our local stores though our 3rd party delivery partners. In some cases, for an extra charges, they can deliver outside this radius. You can call us toll free at 1-888-696-JYSK (5975) and one of our agents will be happy to help you.

Our third party delivery partners will call you the day before delivery. To confirm/check your delivery schedule, please call the local store that processed your order. For store contact, please check the JYSK Store Locations.

Once your order has been picked and processed, you will receive an email advising you the tracking number. After which you will be able to track the order.

We will use either Purolator or Canada Post, a tracking number will be provided in your 2nd order confirmation email.

For information on our return policy please visit our Return & Exchange policy page.

If your order was cancelled, we will initiate a refund back to the original method of payment. Processing time for this is typically 3-5 business days from the date you received email confirmation that your order was cancelled. After this, your financial institution will usually require another few days to complete the transaction and have the funds show up in your account. Unfortunately we have no control over the length of time this process takes and we apologize for any inconvenience this may cause. If you have any questions, once you’ve received your email confirming the refund by JYSK, we suggest contacting your financial institution.

If you need to arrange for an item to be returned due to a defect covered by warranty, please call us toll free at 1-888-696-JYSK (5975) and one of our agents will be happy to help.

If you need to return an item, please call us toll free at 1-888-696-JYSK (5975) and one of our agents will provide you with the information you need.

Online orders can be paid for by the following methods: Visa, Master Card, American Express. When you place a reserve and pickup order, you pay in store so you can use all of the above, AND cash or debit.

The reserve and pickup function allows you to have someone else to collect your items for you. However for paid online order pickups, due to our credit card processor’s terms and conditions, only the cardholder listed in the billing address or the person listed in the shipping address on the online order can pick up the order.

For reserve and pickup orders, your items will be held for 24 hours. After that time the items will be released back into store inventory and may not be available for purchase. Please note that at certain times of the year we may be further limited in how long we can hold orders in our stores. Be sure to pick up your order as soon as possible. If you have ordered larger furniture items, you may be asked to drive to the back of the store to have them loaded into your vehicle. It’s a good idea to check the dimensions of bigger items to ensure they will fit.

Yes, JYSK offers rainchecks on products in our permanent collection. Rainchecks are not applicable to seasonal products such as: Summer/Outdoor products, Holiday/Christmas products, etc.