I just placed and paid for my order. When can I pick it up?
The first email you receive from us after placing an order online, will be a confirmation of receipt of the order. This does not mean your order is ready to be picked up. You will receive a 2nd confirmation email letting you know that you can head to the store to pick up your order. Please do not go to the store to pick up your order until you receive this notification. For paid online orders you will need to provide a valid photo ID that verifies that the name and address on your ID matches the name and address on the order. You will be asked to sign for the order.
Where do I pick up my reserve and pickup order?
Follow the red Online Order Pickup signs to the Kiosk. Show your confirmation email, or provide the store with your name, email, or phone number. The store can look your order up with any of those. All that is left to do is pay for your products with debit card, cash, credit card, or JYSK gift card. If you have JYSK credit card, you can use that to pay as well.
I placed an order and it was cancelled, can you explain why?
This could be due to a variety of reasons from information inaccuracies such as delivery address, to stock availability. If this occurs, please create a ticket here or call us on our toll free helpline 1-888-696-5975(JYSK)
and one of our agents will be happy to assist you.
Why does an order sometimes take just a day, and sometimes takes much longer?
While we do our very best to fulfill all orders as fast as possible, in the event an item is unavailable at the store, we may transfer it from our warehouse. This process can typically take 3 weeks, depending on the type of item, whether the product has reached the warehouse. Please refer our Fulfillment Time Frame in our Shipping Info page: Fulfillment Time Frame