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Frequently Asked Questions

General

Why should I create a JYSK Account?

Having a JYSK account allows you to: Checkout faster as you won’t need to re-enter your information; Save multiple shipping addresses; and View and track your orders. You can set up an account in the Customer Login page by clicking "Sign In" at the top right corner of this site.

Where can I leave a comment, question or concern?

For any Comments, Questions or Concerns, please contact customer service toll free at 1-888-696-JYSK (5975) and one of our agents will be happy to help.

What forms of payment are accepted for online purchases?

Online orders can be paid for by the following methods: Visa, MasterCard, American Express on approval.

Can I pay for an online purchase using a JYSK gift card?

At this time we are unable to sell or accept gift cards as payment online. We are looking to incorporate this on our site in the future.

Will JYSK send an order confirmation via email?

Yes. For delivery or pay online pick up in store orders, you will receive an initial email from us confirming receipt of the order. Please await a 2nd confirmation email from the store, with the pickup or delivery information, depending upon the option you selected when you placed your order.

I placed an order and it was cancelled, can you explain why?

This could be due to a variety of reasons from information inaccuracies such as delivery address, to stock availability. If this occurs, please call us on our toll free helpline 1-888-696-5975 and one of our agents will be happy to assist you.

Can I order by telephone?

For personal information security reasons, we are unauthorized to take credit card details over the phone.

Why does an order sometimes take few hours for an order to be ready and sometimes it takes much longer?

Orders are fulfilled as soon as possible, In the event an item is unavailable at your local store, we may transfer it from our warehouse this can take up to 3 weeks based on product availability and delivery availability.

How can I make a change or cancel my online order?

If you would like to make changes or cancel your online order, please contact customer service toll free at 1-888-696-JYSK (5975) and one of our agents will be happy to help you. Please note that orders that have already left the warehouse or store cannot be cancelled or changed.

SHIPPING & DELIVERY

How far can large items such as furniture be delivered?

Larger or heavier orders can typically be delivered up to a 50 km radius of our local stores though our 3rd party delivery partners. In some cases, for an extra charges, they can deliver outside this radius. You can call us toll free at 1-888-696-JYSK (5975) and one of our agents will be happy to help you.

How will I know when my local delivery order will arrive?

Our third party delivery partners will call you the day before delivery. To confirm/check your delivery schedule, please call the local store that processed your order. For store contact, please refer to our Find a Store Near You page by clicking “Find a Store” at the top right corner of this site.

How will I know when my items have been couriered?

Once your order has been picked and processed, you will receive an email advising you the tracking number. After which you will be able to track the order.

How can I track my order?

After placing the order, you will first receive “order confirmation” e-mail, then when the order has been shipped you will receive a “order has shipped” e-mail where tracking number is listed in the e-mail. We ship with either Purolator or Canada Post.

Why does the item I want show online but I cannot get it shipped to my local store?

It could be out of stock in your local store. Unfortunately, we do not ship items from store to store.

What shipping options are available?

We offer In-store Pickup for most items, Local Delivery for large items such as furniture and Courier Delivery for small lightweight items.

Can I pick a delivery date/time online when I place my order?

While we will make every effort to accommodate your needs, we use third party delivery companies and the schedules for deliveries can vary. If you are not available on the scheduled delivery day, please contact the JYSK store handling your delivery to arrange a different day within 48 hours.

Will you hold the order and ship it at a later time?

Unfortunately we are unable to hold orders or postpone shipping. If you would like to receive an order at a later time, we suggest you place your order closer to when you would like to receive it. If you’ve already placed an order that hasn’t shipped yet but are not ready to receive it, call us toll free at 1-888-696-JYSK (5975) and one of our agents will see if your order can be cancelled so you can place it at a later date.

Can orders be shipped to a P.O. Box?

Unfortunately we are unable to ship to P.O. Boxes at this time.

Can orders be shipped to foreign countries?

Unfortunately, we are not able to ship internationally, but JYSK is located in many countries. Please visit JYSK.com to find a store in your country.

Why doesn't my product qualify for shipping?

Fragile items which contain glass, such as mirror do not qualify for shipping, they are available for free in store pickup.

Why can the item not be delivered to my address?

For items such as furniture, mattresses and other large products, Local Delivery is available within 50 kms of a JYSK Store.
For online parcel orders, shipping to rural areas and Nova Scotia, Newfoundland, New Brunswick, Prince Edward Island, Northwest Territories, Yukon, Nunavut is available but will require extra charges.

IN STORE PICK UP FOR PAID ONLINE ORDERS

I just placed and paid for my order. When can I pick it up?

The first email you receive from us after placing an order online, will be a confirmation of receipt of the order. This does not mean your order is ready to be picked up. You will receive a 2nd confirmation email letting you know that you can head to the store to pick up your order. Please do not go to the store to pick up your order until you receive this notification. For paid online orders you will need to provide a valid photo ID that verifies that the name and address on your ID matches the name and address on the order. You will be asked to sign for the order.

Do I need to bring anything to the store when I pick up my order?

Please provide the following information when picking up your paid online order. A piece of valid, government issued, photo ID. The last name in the ID must match the billing or shipping last name under which the order was placed If you are unable to provide the information above, the store will not be able to release the product(s) to you. Please contact us toll free at 1-888-696-JYSK (5975) ahead of time if you are not able to do so.

Where do I pick up my order?

Your order will be available at the location you selected during the ordering process. If you’re unsure which location you selected, please refer to your pickup notification email. When you arrive at the store, follow the red Online Order Pickup signs leading to the kiosk and someone will assist you with collecting your order. For larger items, after paying you may be asked to drive to the back of the store so the item can be loaded into your car from the warehouse.

Can someone else pick up my order?

Due to our credit card processor’s terms and conditions, only the cardholder listed in the billing address or the person listed in the shipping address on the online order can pick up the order.

Is every item eligible for in store pickup?

Most items are eligible for pickup as long as we have it in stock. You can see if the item is available for store pickup on the product page. You can also view other stores to see if there is a store near you that has the products you are interested in.

How long will the store hold my paid order?

Paid Orders: For pay online and pick up in store feature, the email we send you notifying you that your order is ready, will also indicate how long the store will hold it. In most cases your order will be held for up to 7 days from the day we sent you the notification that your order is ready to be picked up. If, for some reason, your order is not picked up within the time-frame indicated in your notification email, it will be cancelled and a refund will be applied to the original method of payment.

RETURNS

What is JYSK's return policy?

Returns will be accepted in their original packaging in the same condition you purchased it within 45 calendar days from the date of purchase. The original receipt is required for returns, exchanges and price protection. No returns or exchanges will be accepted on opened, non-defective bedding items.

My order was cancelled over a week ago. Why do I not see my refund on my card?

If your order was cancelled, we will initiate a refund back to the original method of payment. Processing time for this is typically 3-5 business days from the date you received email confirmation that your order was cancelled. After this, your financial institution will usually require another few days to complete the transaction and have the funds show up in your account. Unfortunately we have no control over the length of time this process takes and we apologize for any inconvenience this may cause. If you have any questions, once you’ve received your email confirming the refund by JYSK, we suggest contacting your financial institution.

I want to return my product due to a defect. What do I do?

If you need to arrange for an item to be returned due to a defect covered by warranty, please call us toll free at 1-888-696-JYSK (5975) and one of our agents will be happy to help.

I want to return my order. Can you have it picked up at my home?

If you need to return an item, please call us toll free at 1-888-696-JYSK (5975) and one of our agents will provide you with the information you need.

How do I return merchandise I purchased in store?

Items purchased from a retail location can be returned, in their original packaging, for refund within 45 days of purchase. For returns after 45 days and up to 60 days, in-store credit will be provided. Please note that the original purchase receipt is required for all returns, exchanges, and warranty repair service.

How do I return merchandise I purchased online?

For questions relating to online orders please call us toll free at 1-888-696-JYSK (5975) and one of our agents will be happy to help.

PRICE PROTECTION

What if I buy something and the price goes down? How long after a purchase am I entitled to Price Protection?

We offer Price Protection for up to 45 days after a purchase with a receipt, some exclusions apply. Price protection is only possible with a receipt.
Please Note: Price protection does not apply to Seasonal (Summer & Christmas items), Final Sale, As-Is, Grand Opening, Black Friday, Cyber Monday or Boxing Week sales & Clearance items. For online purchases, please contact customer service toll free at 1-888-696-JYSK (5975) and one of our agents will be happy to help.

Does Price Protection apply to the same product at other retailers?

Currently our price protection policy counts towards previous JYSK pricing in the past 45 days.

MISCELLANEOUS

Do you provide assembly service?

Currently, we do not provide an assembly service for our products.

Are the colours in the product photo’s online and the actual product exactly the same?

While we do our very best to ensure that the photos on our website are accurate, different browsers, different monitors, and different computer configurations can sometimes result in slight variations in how colors are represented. We want you to be 100% satisfied with your purchase so if you have any concerns don’t hesitate to contact us.