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Frequently Asked Questions

Pricing, Products & In-store Sales

Q. Will the furniture require assembly?
A. Yes, most of our furniture does require assembly.

Q. Do I need special tools to assemble your furniture?
A. Generally most tools needed will come with the product. You may need basic tools like a hammer and/or phillips head screw driver. All tools needed will be specified on the assembly instructions.


image Online Orders, Shipping & Returns

Q. Who do I contact to recommend a product you should carry online?
A. You can Email our buying office at webmaster(at)

Q. Can I order a gift online to be sent directly to someone else?
A. Yes, during check out specify the shipping address as to where you would like the product to arrive.

Q. Do you adjust the sales tax charged by province?
A. Yes, all taxes are current and adjust to the province where the product is being shipped to.

Q. What methods of payment can I use to shop at JYSK online?
A. We currently accept Visa, Master Card and American Express.

Q. How long will it take to receive my product?
A. We use a number of different shipping methods to get products to you. Depending on your location, the product you purchased, and the shipping method used, it can take up to fourteen days to receive your product.

Q. Which shipping carriers do you use?
A. We use Purolator, Canada Post, FedEx, and Sameday Worldwide.

Q. Do you do price protection on seasonal items?
A. No, we do not. Price protection does not apply to seasonal, final sale, As-is, Grand opening or Boxing Week sales.

Q. I purchased my summer item within the past 45 days. Can I return it?
A. Starting July 1, 2016, all summer items (products under the Patio Furniture and Outdoor Living categories) purchased are final sale. No returns will be accepted on purchases on or after this date.


image Technical Support

Q. What settings or software do I need on my computer to view your site?
A. No software is needed to view our website besides a web browser like Internet Explorer.

Q. How can I report a problem with your site?
A. You can Email our Web Master at webmaster(at)

Q. I’ve forgotten the password for my online account? Can you send it to me?
A. Yes, click "mylogin" (top right hand side of the page). There you can enter your username and email address and we will email you your password.

Q. How can I change or re-set my password?
A. Yes, once logged in, under the "myaccount" drop down menu (top right hand side of the page) click on "My Account." There you can change your password by filling out the form.


image JYSK Corporate

Q. How many stores does JYSK have?
A. Currently there are 52 JYSK stores across Canada.

Q. How can I locate a JYSK store?
A. All JYSK locations are shown on the Store Finder page.

Q. Does JYSK support any charitable groups?
A. JYSK is a proud sponsor of the special olympics.


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