WARRANTY

Gold Label Mattresses Warranty JYSK Canada

JYSK will gladly exchange or replace all qualified customer warranty claims.

JYSK offers trusted brand name mattresses with quality and durability, assuring the customer the most comfortable and healthful night’s sleep. The promise is backed by our vendor quality assurance program and one of the most stringent and enforced product quality programs in the home furnishings industry. We will gladly take the defective mattress back, an or even arrange delivery and pick up for the customer as soon as can be arranged.

Qualification:

Original proof of purchase (receipt). A credit card or bank statement will not be accepted.
Identify that the mattress is defective and not being claimed under negligent abuse or scam.
All mattresses qualified under the warranty must be covered by a waterproof mattress protector purchased at JYSK (mattress protectors are non-refundable for hygienic reasons)

WARRANTY COVERS:

Warranty covers only the following items during normal wear and when a waterproof mattress protector has been used:

Mattress:

Wires that are loose, broken or protruding through fabric
Sagging that measures 11/2” or greater, only if the mattress has been continuously supported by a matching foundation (or equivalent) and used with an appropriate frame and center support, or a minimum of 5 cross slats with center support that extends to the floor.
Body impressions 11/2” or greater

Foundation:

Broken or loose support elements
Compression or un-stapling of support elements
Broken or loose grid top
Splitting of the wood frame
Loose, bent or defective wood beams
Sagging, but only when continuously supported with an appropriate frame with a rigid center support

WARRANTY DOES NOT COVER:

Warranty does NOT cover items such as, but not limited to:

Bedding sold “as is”, or floor samples, or bedding purchased from second hand parties, non-retail establishments or received as promo item
Bedding height
Comfort preference
Bent perimeter border rods due to moving or bending the sleep set
Corner guards
Fabric stains, soiling or burns
Replacement of another piece in a sleep set, unless it is also defective
Transportation and inspection costs
Body impressions less than 11/2“
Sagging in the mattress that measures less than 11/2“
Damage of the mattress or foundation due to abuse
Mattress damage due to an inappropriate foundation
Sheet fit
Mattress fabric
Latex and Memory Foam Mattresses:
Normal change in softness and recovery time in these materials over time

SKANDI warranty information

Quality guaranteed

JYSK also provides an extended guarantee of 5, 10 or 15 years on our SCANDI collection. This warranty is valid from the date you receive your new mattress.

Warranty period

Terms and conditions

It is a precondition for the warranty to apply, that a suitable waterproof mattress protector purchased at JYSK has been used the whole time. For your peace of mind, our warranties cover any issues related to normal wear such as loose, broken, or protruding wires, sagging, and body impressions. Warranties do not cover non-wear issues such as fabric stains, soiling, or burns, damage due to abuse, or mattress damage due to an inappropriate foundation. Where repair or replacement of an identical mattress is not possible, JYSK will offer the closest item as a replacement based on our assessment. We may offer a partial refund. The size of the refund is dependent on the remaining length of the warranty period and other relevant factors. Please contact our customer service for more information.