JYSK staff member handing a blue JYSK shopping bag to a customer at in-store pickup

Easy Store Pickup

Order online and pick up at your local JYSK store. It's quick, simple, and free, with most orders ready in as little as 30 minutes.

Why shop and pick up at JYSK

A faster, easier way to get the products you want from any of our 70 stores across Canada.

Ready in 30 minutes

Most orders are prepared and ready to pick up in as little as 30 minutes after you order online.

70 stores across Canada

Choose the location that works best for you at checkout, and pick up your order at your convenience.

No extra fees

Skip shipping costs and pick up your order in-store. No minimums, no hidden charges.

How it works

Three simple steps from order to pickup.

Order online

Shop jysk.ca and select your preferred store at checkout. You'll receive an email confirming we've received your order.

Wait for your ready email

Once your order is accepted and prepared, we'll send a second email letting you know it's ready to pick up. Please wait for this email before heading to the store.

Pick up in-store

Bring your ready email and photo ID to the information kiosk at your selected store. Our team will help you collect your order.

What to bring when you pick up

Your pickup notification email (printed or on your phone)
A piece of valid, government-issued photo ID
The last name on your ID must match the billing or shipping last name on your order
Your printed name and signature are required to release all items

Please pick up your order within 30 days

Frequently asked questions

I just placed my order. When can I pick it up?

You will be notified by email as soon as your order is ready for pickup.

The first email you receive from us after placing an order online will be a confirmation of receipt of the order. This does not mean your order is ready to be picked up.

You will receive a second confirmation email letting you know that you can head to the store to pick up your order. Please do not go to the store to pick up your order until you receive this notification.

Please provide a valid photo ID that verifies the name and address on your ID matches the name and address on the order.

Where do I pick up my order?

Your order will be available at the location you selected during the ordering process. If you're unsure which location you selected, please refer to your pickup notification email. When you arrive at the store, please go to the information kiosk and someone will assist you with collecting your order.

Can someone else pick up my order?

For paid pickup orders, due to our credit card processor's terms and conditions, only the cardholder listed in the billing address or the person listed in the shipping address on the online order can pick up the order.

Is every item eligible for in-store pickup?

Most items are eligible for pickup as long as we have it in stock. You can see if the item is available for store pickup on the product page or by calling the store directly.

You can get your local store phone number by going to https://www.jysk.ca/storelocator/.

How long will the store hold my order?

Your order will be held for 30 days from the date we send your pickup-ready notification email. If your order is not picked up within this timeframe, it will be cancelled and a refund will be applied to the original method of payment.

Please note that certain times of the year we may be limited in how long we can hold orders in our stores. Be sure to pay close attention to the timeframe listed in your notification email.

What if I can't bring the required ID?

If you are unable to provide a valid photo ID matching the billing or shipping last name on the order, the store will not be able to release the products to you. Please contact us toll-free at 1-888-696-JYSK (5975) ahead of time if you are not able to do so.

Need help with your pickup order?

Call us toll-free at 1-888-696-JYSK (5975)

Or find your local store at jysk.ca/storelocator