I first purchased two pillows like this and I have never slept better. I have had my pillows for a number of years and the gel side is always cool. The memory foam does exactly what it is supposed to do, contour your head to over support where it is needed. Negative reviews are few and far between. Makes me think those issues are not with the pillow but the individuals themselves. It's all a matter of preference.
The pillow feels great to the touch but I can not get the ridiculously strong chemical smell to die down. It literally burns the eyes and nose and smells like a factory. I know off gassing is normal for memory foam pillows but this one has sat on my balcony for days and still no change. Guess it will turn into a seat cushion outside
I have never slept better than on this magnificent piece of sleep technology. Whoever convinced you to start selling this is a genius!