Frequently Asked Questions
1. How many online users were affected?
Presently, based on our investigation, an approximate 1% of our online Canadian customers may have been affected.
We can confirm that there has been no impact whatsoever to any in-store transactions in JYSK stores across Canada.
2. How do I know if my personal information was accessed?
We are communicating with affected customers directly and have taken extra steps to secure our website moving forward. On July 27th, we began sending our affected customers a direct email about what happened and if their personal data may have been compromised. If you do not receive an email you can rest easy.
Check your email inbox, if you were impacted, you will receive a notification from us. (be sure to check your spam or junk mail folders too, just in case)
3. What happened?
In late June, 2018, a cyber intrusion that accessed our JYSK Canada web site platform was detected. Fortunately, this incident was relatively small, compared to other cyber intrusions that have been reported by other companies in recent years.
4. What was breached and when?
According to our third party experts assisting with our investigation, the information exposed in the breach was minimal — with the intrusion only impacting customers who made orders online from June 4th to June 29th 2018.
5. Do you expect this will happen again?
The simple truth is that hackers are attempting to breach systems every day, but that’s no reason to fear. As a result of this recent incident, the JYSK Canada online security measures have been further strengthened. We are confident in our online purchasing security protocols and we invite you to continue shopping at JYSK.ca securely.
6. What should I do to protect my information moving forward?
a. Access to your personal information such as name and email address can leave you at risk for phishing attempts, where individuals try to collect other personal or financial data. Therefore, we recommend that you remain alert for communications from third parties that reference a recent transaction with JYSK. JYSK will never contact you to ask for more information about you or your orders.
[For information on how to avoid emails scams and protect your information online, you can type https://www.priv.gc.ca/en/privacy-topics/technology-and-privacy/online-privacy/phishing/ into your web browser.]
b. In order to help safeguard against any potential misuse of your personal information, we encourage you to remain vigilant, review your account statements and monitor your credit reports for suspicious activity.
[For information on how to protect yourself against ID theft, you can type https://www.priv.gc.ca/en/privacy-topics/identity-and-privacy/identity-theft/guide_idt/ into your web browser.]
Below are some additional tips about how to protect your personal information:
- It’s always good idea to keep a close eye on your credit card activity to detect any unauthorized activity.
- Review all your statements, such as credit card and bank statements to detect any unauthorized activity.
- You may also chose to monitor your credit report through a national consumer credit reporting agency
7. What is “Phishing”?
Phishing scams are designed to trick you to provide personal information in response to fraudulent emails. For additional information on how to avoid phishing scams or protect your information online, you can type https://www.priv.gc.ca/en/privacy-topics/technology-and-privacy/online-privacy/phishing/ into your web browser.
8. What should I do if someone calls me saying they're from JYSK Canada asking for additional information from me so they can help protect me?
Under no circumstances will JYSK Canada call you or send you a message and ask for your personal information in connection with this incident.
9. What should I do if I suspect that my information has been used fraudulently?
If you suspect fraud on your account, we urge you to please contact any of your financial institutions that issue your credit card immediately and report it.
Typically, there is a customer service number for your financial institution on the back of each card that you can call. Also, keep a record of any suspicious emails you received, as you may need to forward that information for further investigation.
10. Have you notified the necessary authorities and regulators?
Yes, we have, and we’ve disclosed everything we know as transparently as possible to all affected JYSK Canada online customers as well.
We reported the incident to the Office of the Privacy Commissioner of Canada, as well as the British Columbia, Alberta and Quebec privacy commissioners’ offices to make them aware of this incident as soon as we had the best information we could gather.
11. I have other questions not listed here, what should I do?
It’s easy – if you’ve still got questions, you can email us directly at questions@JYSK.ca and someone will respond to you personally.
Thanks for your patience along the way, as our expected customer enquiry volume may increase over the next few days and we’re committed to responding to every customer question.