JYSK Canada
Shipping Information - Terms and Conditions

Shipping Information for Orders placed on JYSK.ca


At JYSK, we are always looking for ways to give our customers quality products at an affordable price. This continues with our shipping rates.

Shipping Rates

Shipping rates will vary based on the products that you purchase and your location. To get the cost of delivery on your order:

  1. Add products to your Shopping Cart
  2. Go to your Shopping Cart once you have added all your products
  3. Select your Country, Province, and enter your Postal Code in the ‘ESTIMATE SHIPPING AND TAX’ form of the Shopping Cart and click on the ‘Get A Quote’ button

Please note, a shipping rate for delivery will not show up as an option if you are not located within the city limits of a JYSK location. If you are outside city limits and wish to request a quote for delivery in your area, please fill out a ticket at http://www.jysk.ca/contacts/

Courier Delivery Service

JYSK.ca uses Purolator to deliver soft goods (ex. Bedding, Home Décor, Bath Products). It is important that you provide correct address information. If after three failed attempts of delivering your products, it will be held at your closest Purolator depot for two weeks for pick up. If your order is not picked up, it will be returned to the JYSK store that sent the product out. At this point, a refund will be given to you for only the products.

You will receive a shipment email with a Purolator tracking number once your order is ready for delivery. You will be able to start tracking your order at http://www.purolator.com once Purolator picks up the products from the JYSK store.

Local Delivery Service

JYSK.ca uses 3rd party delivery companies to send furniture and mattress products. All deliveries will be a two man service and will be either first-point-of-entry or any room in the house depending on location.

You will receive a shipment email once your delivery has been scheduled. If you are not available on the scheduled delivery day, please contact the JYSK store handling your delivery to arrange a different day within 48 hours.

Fulfillment Time Frame

Orders are fulfilled within two to three weeks of it being received. This is due to processing times as well as transfers depending on the availability of the products in certain locations.

General Terms and Conditions

  • * Free Shipping items are limited to items that are NOT delivered via Local Delivery Service, and NOT delivered to locations considered “Rural” or “Beyond Point”.
  • Free shipping does not apply to Bulk/B2B (Business 2 Business) purchases.
  • Free Shipping Promotions are limited to purchases made on JYSK.ca
  • Shipping Rates and promotions published on JYSK.ca are valid for purchases made on JYSK.ca only
  • Shipping only available to addresses within Canada



Once your order is validated by the JYSK Online Help Desk, it will be invoiced and you will receive an email confirming this. If you have not yet received a confirmation email, you can call 1-888-696-JYSK (5975) or by fill out the form on http://www.jysk.ca/contacts/ for the status of your order.

Once your order is invoiced, a request is sent to the store to prepare your order. Once your order is ready for pickup, you will receive a shipment email. Please bring a copy of your shipment email and a piece of photo ID when picking up your order.



Any items, products, or orders that are Undeliverable in any manner, such as, but not limited to: “Refused”, marked “Return to Sender” or “Not Home” may be subject to additional fees related to the non-successful Delivery. JYSK Canada does NOT assume responsibility for validating the correct Shipping Address.



For delivery products, please examine your order for any visible signs of damage, incorrect products, or missing parts before signing the proof of delivery or assembling the product. If this is the case, please specify these issues on the proof of delivery and accept the order.

Please report damaged or missing items within 48 hours of delivery by contacting us:

  • CONTACT US FORM: http://www.jysk.ca/contacts/

Photos may be requested to provide proof of damaged items.



The assembly and installation of the product(s) purchased by the Buyer shall be performed by the Buyer at the Buyer’s own responsibility. JYSK Canada shall not assume any legal liability in relation to the assembly and installation of the product(s). JYSK Canada shall not assume any legal liability for damages to the product(s), the Buyer, or their property, or other accidents caused during the assembly or installation.

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