We hope you are delighted with your purchase. However, if an exchange or return is necessary, please note the following:
STANDARD RETURN POLICY
Items will be accepted for refund or exchange with a valid receipt within 45 days of purchase. In-store credit will be issued after 45 days and up to 60 days.
Original receipt is required for returns, exchanges, and warranty repair service.
No returns or exchanges will be accepted on opened, non-defective bed linens. Including duvets, duvet covers, pillows, pillow covers, bed sheets, featherbeds, and mattresses.
All items must be returned in their original packaging, and unassembled. We are unable to offer returns on modified or assembled items.
A minimum 20% restocking fee is charged on all non-defective furniture returns and exchanges, if they are not in their original selling condition.
Items are eligible for price protection in the form of an in-store credit note, with a valid receipt, for up to 45 days from date of purchase. Price protection does not apply to seasonal, final sale, As-is, Grand opening or Boxing Week sales.
RETURN POLICY FOR PURCHASES MADE ON JYSK.CA
Please Note: ALL ONLINE PURCHASES Require an RA Number (Return Authorization) to be returned whether they are being returned to a JYSK Location, or via a shipping method.
If you are not completely satisfied with your purchase, please contact us to request an RA and have your order number handy:
Returns will not be accepted at ANY JYSK location, distribution center or third party facility without a valid Return Authorization. Please contact us at 1-888-696-JYSK (5975) to advise us of the return before returning the item. JYSK is not responsible for any costs related to the transportation of items that have been returned without a valid Return Authorization.
ALL Returns to the store that have a Return Authorization completed must be accompanied by a copy of the Return Authorization.
You can expect to receive your refund within 6-10 Business Days of the product being physically received at a JYSK Location or Distribution Center. In most cases, the refund will be issued sooner. The timeframe includes product inspection (3-5 business days), and refund processing back to your payment method (3-5 business days).
All Conditions of the JYSK Standard Return Policy will apply
All shipping costs are non-refundable and if you return an item that is offered with free shipping, the shipping cost will be deducted from your refund.
JYSK will not assume the transportation or shipping charges for any items to be returned or exchanged.
JYSK reserves the right to refuse any returns.
Refusal of delivery does not count as a return and will not qualify for a refund.
For items marked as “This product is not available in-store, available for online purchase only.”:
These products are subject to all the terms of the Standard Return Policy, but are also subject to the following:
A minimum 20% restocking fee is charged on all non-defective furniture returns and exchanges, even if they are in their original selling condition.
JYSK strives to process all orders as quick as possible. Due to this, there is a limited period of time in which your order can be cancelled. The quickest method to cancel your order is to contact us via phone TOLL-FREE: 1-888-696-JYSK (5975) Monday to Friday 8am – 4pm (Pacific Time).
If you choose to send a cancellation request via any other method than phone (Email, Contact Form, Facebook etc.), we cannot guarantee it will be processed before the order is shipped, or processed for shipping.
Your cancellation request will be reviewed to confirm the order can be cancelled and that it has not been prepared for shipping. Orders that have been shipped, or prepared for shipping will be subject to the Standard Return Policy.
All cancellations will be confirmed via email from the Online Help Desk. If you have not received an email confirmation, your order has not been cancelled.
If JYSK was unable to cancel your order as requested, you will receive a notification in writing explaining that your order was too late to cancel. If this should happen and you do not wish to receive your product, you may return it under the terms and conditions of our Standard Return Policy. Please review this policy before refusing the product at delivery, as additional delivery charges and restocking fees may apply.
If your order has successfully been cancelled, JYSK will initiate a refund back to the method of payment that was used. The processing time for refunds is 3-5 business days from the date of the confirmation email. Financial Institutions will often require another few days for the transaction to appear on your account. Unfortunately JYSK cannot control this time frame, so once you received the Refund email, your best course of action is to contact your Financial Institution.
PRICE AND AVAILABILITY
JYSK Canada makes every possible effort to ensure that all items are in stock and prices and measurements are correct. If the price of any product was displayed incorrectly or products are unavailable, JYSK Canada will give the Buyer the option of modifying their existing order or placing a new order.
JYSK is in the process of improving the www.jysk.ca shopping experience, and would love to hear from you. Please let us know you thoughts, we would appreciate it and will work to make this shopping experience the best you find.