Q. How often do you add new items?
A. Items will be added to the web store weekly.

Q. What if there is a backorder on the item I purchased?
A. You will be contacted by one of our customer service representatives as to when you will be receiving your product.

Q. Who do I contact to recommend a product you should carry online?
A. You can Email our buying office at webmaster(at)jysk.ca

Q. Can I order a gift online to be sent directly to someone else?
A. Yes, during check out specify the shipping address as to where you would like the product to arrive.

Q. Do you adjust the sales tax charged by province?
A. Yes, all taxes are current and adjust to the province where the product is being shipped to.

Q. What methods of payment can I use to shop at JYSK online?
A. We currently accept Visa and Master Card.

Q. Is it safe to shop online? How do you protect me?
A. JYSK.ca provides the highest level of internet protection through Verisign. Verisign has the strongest SSL encryption available.

Q. Where will you ship? Are there restrictions on your shipping area?
A. Currently we ship to all major centers and most other destinations in Canada for a complete list contact onlinehelpdesk(@)jysk.ca.

Q. Which shipping carriers do you use?
A. Purolator is our shipping carrier.

Q. Do you offer delivery confirmation?
A. After checkout you will receive order confirmation via Email.

Q. What settings or software do I need on my computer to view your site?
A. No software is needed to view our website besides a web browser like Internet Explorer.

Q. How can I report a problem with your site?
A. You can Email our Web Master at webmaster(at)jysk.ca

Q. I’ve forgotten the password for my online account? Can you send it to me?
A. Yes, click "mylogin" (top right hand side of the page). There you can enter your username and email address and we will email you your password.

Q. How can I change or re-set my password?
A. Yes, once logged in, under the "myaccount" drop down menu (top right hand side of the page) click on "My Account." There you can change your password by filling out the forum.

Q. How many stores does JYSK have?
A. Currently there are 50 JYSK stores across Canada.

Q. How can I locate a JYSK store?
A. All JYSK locations are shown on the Store Finder page.

Q. Does JYSK support any charitable groups?
A. JYSK is a proud sponsor of the special olympics.